KONY TECHNOLOGY
SERVICES
PRODUCT CUSTOMIZATION
Customer satisfaction is always our relentless pursuit. We produce not only products, but also services. Therefore, from pre-sales service to after-sales product tracking, we strive to do better meticulously.
1、Understand the requirements
Tell us your thoughts and detailed requirements
2、Provide initial draft
Provide initial draft Initial design and propose modification plan content
3、Communication modification
Provide initial draft Initial design and propose modification plan content
4、Collaboration completed
Arrange large-scale production and deliver to customers according to quality and quantity
AFTER-SALES SERVICE
Professional after-sales service team
Localization and Remote Technical Support
after-sales service platform
Assist users in establishing their own technical strength
Regular user visits
KNOWLEDGE BASE
Answers to All Your Burning Questions !
What is the export packaging method?
A：Adopt standard export fumigation-free wooden box packaging, with foam shockproof filling, waterproof and dustproof film wrapping, fixed anti-collision bracket, which is suitable for long-distance sea and land transportation, no damage and no deformation.
What trade terms do you support?
A：We support FOB Nanning/Guangzhou, CIF destination port, DDP door-to-door delivery and other trade methods, flexible to meet different customer's logistics needs.
Is customs clearance convenient for Southeast Asian countries?
A：Very convenient. RCEP policy brings low tariff advantages. Relying on Guangxi border trade policy, we support fast customs clearance to Southeast Asia, with low logistics cost and high efficiency.
What is your warranty period?
A：We provide 1-year full machine warranty (excluding wearing parts), and lifelong free technical support. During the warranty period, free maintenance and free replacement of non-artificial damaged parts.
Do you provide overseas installation and training?
A：Yes. We provide online remote installation guidance and operation training for free. For large customized workstations, we can arrange engineers to go overseas for on-site installation, commissioning and staff training according to customer needs.
How to solve equipment failure after sales?
A：We provide 24-hour online technical support. Daily small faults can be solved remotely in real time. For hardware faults, we provide fast spare parts delivery and targeted maintenance solutions to ensure the customer's production progress is not affected.
What is your payment term?
A：Conventional payment term: 30% deposit to be paid in advance and the remaining 70% balance to be settled before shipment; flexible payment terms can be negotiated for long-term regular clients.
Is the price negotiable? Can you offer discount?
A：We are a professional custom system integrator with transparent and cost-effective solution pricing. For bulk orders and long-term agent cooperation, we can provide exclusive preferential policies and customized discount plans.
Can we visit your workshop?
A：Warmly welcome customers from all over the world to visit our Nanning Production、integration and commissioning workshop at any time. We provide on-site technical communication, equipment commissioning observation and project docking services.
Can we get agent authorization?
A：Yes! We are recruiting regional agents in Southeast Asia, Middle East and other regions. We provide full support including competitive integration price, technical training, marketing materials and after-sales guarantee.
WELCOME TO CONSULT OUR PRODUCTS IN A TIMELY MANNER
CONTACT US
6th Floor, Workshop 3, Hongxiang Standard Factory Building, No. 2 Hongli Road, Nanning, Guangxi, China
